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February 25, 2007
How May I Assist You?
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This is an automated email sent from Sprint, now together with Nextel Web Chat. The following information
is a log of your session. Please save the log for your records.
Your session ID for this incident is 181840. |
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| Time | Details | |
|---|---|---|
| 02/25/2007 05:52:52PM | System: "Please hold and the next available agent with be with you shortly." | |
| 02/25/2007 05:52:56PM | Session Started with Agent (Courtney) | |
| 02/25/2007 05:52:58PM | Agent (Courtney): "Thank you for using Sprint Now Together with Nextel Web Chat. My name is Courtney. How may I assist you with your Sprint.com order today?" | |
| 02/25/2007 05:53:14PM | Tim Thompson: "Hi. I wanted to find out when my plan expires." | |
| 02/25/2007 05:53:22PM | Agent (Courtney): "Unfortunately, I do not have access to your billing information over the web. You will need to contact Sprint Customer Care at 1-888-211-4727, where they will be happy to assist you." | |
| 02/25/2007 05:53:32PM | Tim Thompson: "is there a way to find it online?" | |
| 02/25/2007 05:53:59PM | Agent (Courtney): "No, I'm sorry, there is not." | |
| 02/25/2007 05:54:09PM | Tim Thompson: "heh" | |
| 02/25/2007 05:54:21PM | Tim Thompson: "thanks" | |
| If you require further assistance, you may contact us at sprintwebsales@chat.sprint.com | ||
Posted by timothompson at 11:21 PM